Senior Lead Customer Insights Manager

Location: Remote, United States

Salary: $105,786–$141,047, $111,074–$148,099, or $116,364–$155,152 annually depending on state.

Company

hirify.global provides secure, high-performance fiber connectivity and connected infrastructure for enterprises, governments, and communities, including cloud, edge, and AI workloads.

What you will do

• Plan and conduct live B2B customer interviews and translate findings into themes and recommendations.
• Analyze customer and market data to identify behavioral patterns, opportunities, risks, and whitespace across products and segments.
• Design and execute quantitative survey studies, including questionnaires, sampling, fielding, and statistical analysis.
• Lead brand, market, product concept, offer, messaging, and digital customer experience insights projects.
• Apply advanced analytics and predictive modeling to identify trends and inform marketing strategy.
• Manage external insights vendors and coordinate with internal partners to meet data governance and privacy standards.

Requirements

• Bachelor’s degree in Marketing, Business, Psychology, Statistics, or a related field.
• 5–7 years of experience in B2B Customer Insights.
• Experience in the technology or software industry.
• Experience analyzing quantitative customer and market data with statistical methods to identify patterns, trends, and business opportunities.
• Strong survey design, programming, and distribution skills.
• Hands-on experience planning and conducting live customer interviews.
• Experience managing external insights vendors and delivering studies on scope, on time, and on budget.
• Ability to turn insights findings into clear, compelling stories for executive audiences.

Nice to have

• Master’s degree in Business Administration, Marketing Analytics, or a related discipline.
• Experience in telecom or networking services.
• Exposure to predictive modeling and AI/ML methods for data analysis.
• Experience with Power BI, SQL for joining disparate data sets, data visualization, Qualtrics, and UserTesting.

Culture & Benefits

• Work-from-home position within the United States.
• Comprehensive health, life, voluntary lifestyle, and other wellbeing benefits.
• Eligibility for bonus programs, including short-term incentives, long-term incentives, and/or sales compensation as applicable.
• Employment is subject to a background screening, which may include criminal-record, motor-vehicle, or drug screening depending on the position.
• Equal employment opportunity and case-by-case consideration of background-screening results.