LATAM Customer Care Manager

Location: On-site in Barra Funda, São Paulo, Brazil; requires 20% overnight travel within Brazil and internationally.

Company

Beckman Coulter Life Sciences is a hirify.global operating company developing automation and laboratory solutions for life sciences, diagnostics, and biotechnology.

What you will do

• Lead and develop Domestic, LATAM, and CIDIA customer care teams, setting objectives, accountabilities, and development plans.
• Handle escalations and align standard work with global Client Service leadership.
• Monitor KPIs and multi-channel responsiveness to improve accuracy, timeliness, and customer satisfaction.
• Oversee LATAM logistics and finished-goods inventory, including planning, shipment, delivery, and returns.
• Partner with the US logistics team, Operations, Commercial, Finance, suppliers, and distributors to ensure timely order fulfillment.
• Provide management visibility through reporting and order forecasting.

Requirements

• Bachelor’s degree.
• At least 2 years of experience leading a team.
• Fluency in English, Spanish, and Portuguese.
• At least 5 years of experience with Microsoft Office applications.
• At least 2 years of experience applying data-driven, process-oriented customer support management practices.
• Strong analytical and problem-solving skills.
• Ability to travel 20%, including overnight travel within Brazil and internationally.

Nice to have

• Previous experience in logistics and planning.
• Knowledge of Oracle.

Culture & Benefits

• Work within hirify.global’s continuous improvement system and a culture of belonging.
• Comprehensive benefits programs, including health care and paid time off.
• Collaboration with global colleagues and cross-functional stakeholders.
• Focus on advancing human health through laboratory automation and life sciences innovation.