Senior Manager, Operations Communication (Fintech)

Location: On-site presence required; offices in Grand Rapids, Michigan; Chicago, Illinois; and New York, New York, United States

Base compensation: $115,000–$155,000 per year

Company

hirify.global is a global fintech company providing insurance, reinsurance, payroll, benefits, cybersecurity, real estate, and related services across 19 countries.

What you will do

• Advise senior leaders on organizational messaging, employee engagement, and change initiatives.
• Develop and execute integrated internal communications and change strategies for business priorities, acquisitions, enterprise programs, and operational transformation.
• Lead communications for technology implementations involving CRM platforms, contact centers, telephony, workflow modernization, and enterprise integrations.
• Manage high-visibility communications projects across decentralized business units, geographically dispersed teams, and multiple employee populations.
• Create leadership and employee content across email, intranet, newsletters, video, podcasts, internal social channels, and events.
• Measure communication effectiveness through engagement metrics, employee feedback, and business outcomes, including the use of AI-enabled tools.

Requirements

• Experience leading communications for global operations transformation, global operating models, delivery centers, shared services, or other large-scale operational changes.
• Experience developing communications and change strategies for complex technology transformations, including CRM, contact center, telephony, workflow automation, or system integrations.
• Experience in complex, matrixed, dynamic environments, including stakeholder influence without direct authority, leadership alignment, consensus building, and multiple workstreams.
• Exceptional written, verbal, interpersonal, advisory, relationship-building, and stakeholder-management skills.
• Experience developing strategic communications that drive business outcomes, organizational alignment, employee engagement, and change adoption.
• Strong business acumen, analytical ability, project management, organization, and ability to translate complex concepts into clear messaging.
• Proficiency with modern communication technologies and AI-enabled tools.
• Bachelor’s degree in Communications, Public Relations, Journalism, Business, or a related field.
• 8+ years of progressive experience in corporate, internal, organizational communications, public relations, employee engagement, or related disciplines.
• Experience partnering directly with senior leadership and leading communications for multi-country operating model transformations or global business services organizations.

Nice to have

• Master’s degree.
• Experience in financial services, fintech, insurance, technology, or another regulated industry.
• Experience supporting geographically dispersed and decentralized workforces.
• Experience with employee communication platforms, content management systems, email distribution tools, and communication analytics platforms.
• Prior leadership or people management experience.

Culture & Benefits

• Full-time role with on-site collaboration, team leadership, and cross-functional partnership.
• Flexible vacation policy, paid holidays, and paid sick time.
• Medical, dental, vision, disability, life, employee assistance, fertility, family support, pet, and supplemental insurance benefits.
• 401(k) with company match, HSA, FSA, commuter benefits, financial wellness programs, and paid parental leave.
• Career development, learning opportunities, and Calm app subscription.

Hiring process

• Final candidates must complete post-offer verification processes in accordance with applicable laws.