Operations Specialist (Crypto)

Location: Bahrain; remote-first work-from-home arrangement may vary depending on the role and team

Company

Binance operates a global blockchain ecosystem offering cryptocurrency trading, finance, payments, education, research, institutional services, and other digital-asset products.

What you will do

• Coordinate between Operations and internal functions to account for operational and regulatory considerations in initiatives and launches.
• Support newly introduced products, payment integrations, product listings, and post-launch operations.
• Own recurring operational reporting, performance metrics, dashboards, KPI analysis, and management-ready summaries.
• Oversee customer issues and complaints, identify recurring themes, and coordinate timely resolution and process improvements.
• Support regulatory and external reporting, registered-user checks, onboarding-funnel improvements, and user-journey enhancements.
• Explore AI and automation tools to reduce repetitive manual work and improve team efficiency.

Requirements

• 3–5 years of experience in operations, ideally in fintech, crypto, or a regulated financial-services environment.
• Proven cross-functional coordination across Operations, Compliance, Legal, Marketing, and Product.
• Experience owning reporting packs, dashboards, and KPIs, including month-over-month trend analysis and management-ready summaries.
• Experience supporting regulatory or external reporting, with strong data reconciliation and audit-trail discipline.
• Experience overseeing end-to-end complaints handling and applying root-cause analysis to process improvements.
• Ability to act as a product expert and support an end-to-end product-listing process.
• Demonstrated ability to leverage AI tools for automating repetitive tasks.
• Strong attention to detail, process orientation, analytical skills, and ability to translate data into actionable strategic initiatives in a fast-paced, scaling environment.

Nice to have

• Hands-on experience operating within a regulated entity and understanding regulatory constraints and compliance-driven processes.
• Experience providing post-launch operational support for products and payment integrations.
• Experience driving UX improvements across onboarding, deposits and withdrawals, and product navigation.

Culture & Benefits

• Remote-first, work-from-home arrangement, which may vary depending on the role and team.
• Competitive salary and company benefits.
• Fast-paced, innovative, results-driven environment with autonomy and challenging projects.
• Flat, user-centric global organization with career growth and continuous learning opportunities.
• Equal opportunity employer committed to a diverse workforce.

Hiring process

• Applications may be supported by AI tools for application review, resume analysis, response assessment, and identification of potential inconsistencies or verification signals; final decisions are made by humans.
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