Technical Program Manager (AI)

Location: Canada Remote

Company

hirify.global provides an all-in-one SaaS platform that helps hospitality businesses automate, optimize, and scale operations, with integrations across more than 150 industry partners.

What you will do

• Serve as a technical product expert for complex customer use cases across hirify.global domains.
• Translate business requirements into scalable technical solutions and explain complex concepts clearly.
• Train customers and guide them toward hands-on, self-sufficient product usage.
• Drive product adoption by optimizing customer workflows and identifying operational improvement opportunities.
• Use AI tools, AI agents, and automated workflows to improve operational efficiency and client enablement.
• Partner with Customer Success Managers, represent the Voice of the Customer, and translate feedback into product roadmap priorities.

Requirements

• Minimum 4 years of technical experience in the SaaS software industry or a technology-driven environment.
• Strong technical aptitude in complex SaaS environments and API literacy.
• Demonstrated problem-solving, creative thinking, analytical ability, and initiative.
• Strong communication, presentation, training, and technical concept-translation skills.
• Experience collaborating with Product organizations and advocating for customer-driven roadmap improvements.
• Ability to work independently and collaborate with cross-functional teams.
• Demonstrated proficiency with modern AI tools, agentic workflows, or LLM-driven automation.
• Ability to adapt to changing systems, tools, and automation practices.

Nice to have

• Practical experience with modern AI tools, LLMs, and intelligent automations for AI-first operational transformation.
• Familiarity with the short-term rental market, OTA platforms such as Airbnb and Vrbo, and property management software.
• Foundational knowledge of trust accounting, including ledgers, reporting, and bank reconciliations.

Culture & Benefits

• Remote role based in Canada.
• Global startup with more than 900 team members across 16 countries.
• Equal employment opportunities are provided regardless of protected characteristics.