Senior Operations Support Engineer (L2) Freelance (m/f) (Middleware and Cloud Operations)

Location: Onsite in Strasbourg, France, supporting a client and partners at a European institution.

Company

hirify.global, part of Accenture, manages complex public-sector IT projects covering systems integration, informatics, analytics, solution implementation, program management, software development, data science, security, machine learning, cloud, and mobile development.

What you will do

• Manage high-severity incidents across interconnected enterprise systems and lead technical incident bridges.
• Conduct technical investigations, root-cause analyses, post-incident reviews, and corrective and preventive actions.
• Define monitoring strategies, performance baselines, alerting thresholds, and observability practices.
• Coordinate preventive maintenance, environment optimization, capacity planning, performance analysis, and operational risk assessments.
• Validate deployment plans, rollback procedures, and testing strategies with DevSecOps and Database Administration teams.
• Support middleware, API management, messaging, event streaming, data transformation, identity and access management, Linux/Unix, containers, CI/CD, and operational automation.

Requirements

• Minimum 7 years of professional experience in enterprise IT operations, including at least 3 years in a senior operational role managing complex cross-system incidents and problem investigations.
• Deep knowledge of ITIL Incident, Problem, Change, Release, Event, and Capacity Management processes.
• Strong experience operating and optimizing middleware and integration technologies, including API gateways, messaging, event streaming, data transformation, and identity management platforms.
• Advanced proficiency with observability, logging, and performance-monitoring tools.
• Solid experience with Linux/Unix systems, container orchestration, CI/CD integration, and containerized or cloud-native production environments.
• Strong understanding of automation frameworks, version-control systems, artifact-management solutions, and scripting for operational and support activities.
• Ability to perform capacity planning, performance trend analysis, and operational risk assessments.
• Strong analytical, problem-solving, communication, documentation, and coordination skills, including leading technical incident bridges and providing stakeholder updates.
• Ability to collaborate with DevSecOps, Database Administration, infrastructure, development, and security teams.

Nice to have

• ITIL Intermediate, ITIL Managing Professional, or equivalent advanced ITIL certification.
• Advanced Linux, cloud, container, or Kubernetes certification, including Microsoft Azure or AWS certifications.
• Experience supporting large-scale IT environments in European institutions, public-sector organizations, or other highly regulated environments.
• Experience with operational automation and continuous service-improvement initiatives.

Culture & Benefits

• Freelancers only; the opportunity is not available as a standard employee position.
• Onsite collaboration with the client and partners is required to support project delivery.
• A criminal background check is required as part of security and compliance procedures before employment.