CRM Application Support Engineer (H/F/X) (Microsoft Dynamics 365)

Location: Paris or Obernai, France

Company

hirify.global’s Information Technology & AI department supports and improves Microsoft Dynamics 365, the CRM platform used by Sales & Marketing teams in 17 countries.

What you will do

• Provide level-2 application support and diagnose functional and technical incidents affecting Microsoft Dynamics 365.
• Understand, qualify and prioritize requests from users and CRM representatives across different markets.
• Manage incidents end to end, coordinating CRM developers, SAP experts, integration teams and external providers until service restoration is confirmed.
• Analyze data flows and interfaces between Microsoft Dynamics 365, SAP and other Group applications to identify failures, root causes and bottlenecks.
• Work with level-1 support, Product Owners, CRM developers and technical experts to deliver appropriate solutions.
• Identify recurring or high-impact incidents, implement preventive and corrective actions, and contribute to Agile practices and support documentation.

Requirements

• Higher education in computer science or information systems, ideally at Bac+5 level.
• 3–5 years of experience in application support, maintenance or operation of enterprise IT solutions.
• Practical experience with Microsoft Dynamics 365 is mandatory, ideally in CRM support, maintenance or operations.
• Good understanding of application incident management and proficiency with Jira, Azure DevOps or equivalent tools.
• Analytical mindset, rigor, prioritization skills and strong communication abilities.
• Professional English at B2 level minimum.

Nice to have

• Knowledge of SAP environments, application interfaces and data exchanges.

Culture & Benefits

• Permanent employment contract (CDI) based in Paris or Obernai.
• Personalized onboarding program.
• Training and development through the internal Hi! University.
• Internal career opportunities, with more than 25% of recruitment conducted through internal mobility.

Hiring process

• CV screening followed by a recruiter phone call.
• First interview with the manager and recruiter.
• Second interview with the manager’s manager and the HR lead.