Technical Support Specialist

Location: Onsite in Ermita, Manila, Philippines

Company

hirify.global is a global services firm with over 9,000 associates, more than 40 years of experience, and services across public and commercial sectors.

What you will do

• Provide first-level service desk and end-user support for hardware, software, operating systems, printing, connectivity, productivity tools, and workplace technologies.
• Support meeting rooms and collaboration systems, including conference equipment, video conferencing, projectors, displays, and audio devices.
• Use Freshservice for ticket logging, incident and service request management, escalation, work tracking, knowledge base updates, and service reporting.
• Install, configure, deploy, maintain, and troubleshoot desktops, laptops, peripherals, operating systems, standard software, and endpoint devices.
• Support onboarding and offboarding, IT asset issuance and retrieval, inventory tracking, warranty coordination, repairs, replacements, and disposal.
• Support LAN, Wi-Fi, printers, endpoints, PABX extensions, desk and mobile phones, Microsoft 365 services, security controls, and mobile device management; document resolutions and prepare operational reports.

Requirements

• At least 1 year of technical support experience.
• Experience with Freshservice for incident management, service requests, project management, inventory, and reporting or analytics.
• Experience with Microsoft 365, PABX, and MDM.
• Relevant technical competencies and experience in desktop support and end-user services.
• Ability to safely and successfully perform the essential job functions, including repetitive computer-based tasks and occasional movement around the office.
• Ability to work full-time onsite in Ermita, Manila, Philippines.

Nice to have

• Relevant technical certifications.

Culture & Benefits

• Full-time onsite work supporting IT Service Operations.
• Work includes service-level agreement compliance, information security policies, data privacy requirements, and applicable ISO 27001 controls.
• Service providers are expected to maintain dedicated onsite resources, reliever or backfill coverage, regular service reviews, and performance reports.
• Reasonable accommodation is available during the application and selection process.