Technical Support Engineer - Tier I (Microsoft Cloud)

Location: Makati, Philippines

Company

hirify.global is a global software and cloud solutions provider and distributor with around 12,000 people across more than 70 countries.

What you will do

• Provide first-response support for Microsoft 365, Azure, Intune, and other CSP-managed services.
• Own Tier 1 incident triage and resolution, escalating appropriately to Tier 2, Tier 3, or Microsoft.
• Classify and document break/fix, billing, provisioning, advisory, and other case types.
• Guide customer IT teams through troubleshooting, usage questions, and standard configurations.
• Maintain ticket updates, communicate case status and next steps, and monitor Microsoft Admin Center service health alerts.
• Coordinate with Tier 2/3 Engineering, Licensing, Operations, Account teams, and Microsoft support channels.

Requirements

• AI-900 certificate required.
• Azure-900 certificate required.
• Customer-facing and escalation-handling experience.
• Previous CSP/MSP experience.
• Solid IT fundamentals and strong communication skills.

Culture & Benefits

• Collaborative MSP technical support environment with access to Tier 2/3 engineers, internal escalation paths, tooling, and Microsoft support channels.
• Regular training on Microsoft cloud technologies, support boundaries, internal systems, escalation workflows, and licensing fundamentals including CSP, NCE, and Microsoft 365 product SKUs.
• Opportunity to develop fluency in Microsoft portals, administrative tools, and case management platforms.