IT Support Specialist (US Hours)

Location: Remote from Manila, Philippines; US hours required

Company

hirify.global is an ecommerce company helping brands grow their global market share while improving operational costs.

What you will do

• Handle ticket intake, troubleshooting, documentation, and issue triage using a detail-oriented and methodical approach.
• Support employees with laptops, desktops, peripherals, mobile devices, and productivity software environments.
• Communicate empathetically with users, actively listen to concerns, and provide solution-focused support.
• Collaborate with teammates while also working independently and adapting to shifting priorities.

Requirements

• 1–3 years of hands-on experience in help desk or technical support operations.
• Ability to work US hours.
• Basic understanding of user and group administration and productivity environments such as Microsoft 365 and Google Workspace.
• Proficiency troubleshooting laptops, desktops, peripherals, and mobile devices.
• Fundamental awareness of networking and security impact.
• Structured, methodical approach to triaging and troubleshooting issues.
• Professional and empathetic communication skills.
• Available work-from-home setup required, including own dual monitors, a stable wired internet connection of at least 10 Mbps, PC headset, and HD webcam with at least 720p resolution.
• Computer equipment must include a 4th-generation or newer Intel i3-equivalent processor, at least 4 GB RAM, and Windows 10 or newer or Mac OS X.

Culture & Benefits

• Remote contractor position.
• Work environment emphasizes creative freedom, work-life balance, learning new technologies, and meaningful professional relationships.