Incident Manager

Location: Makati, Philippines

Company

hirify.global is a global software and cloud solutions provider and distributor with around 12,000 people across more than 70 countries, helping customers simplify technology, strengthen operational resilience, and accelerate digital transformation.

What you will do

• Own major and business-critical incidents, assess business impact, and manage incidents according to governance and service commitments.
• Lead major incident bridge calls and coordinate technical resolver groups, cloud engineers, vendors, and third-party support teams through restoration and recovery.
• Manage risks, dependencies, escalations, and roadblocks until services are restored.
• Provide clear and timely updates to customers, service delivery teams, operational stakeholders, and executive leadership.
• Maintain incident records in ServiceNow, coordinate post-incident reviews, and track corrective actions and lessons learned.

Requirements

• Demonstrated experience leading major or business-critical incidents in IT service management, cloud operations, or managed services environments.
• Ability to coordinate geographically distributed technical teams, vendors, and support partners in high-pressure situations.
• Working knowledge of enterprise and cloud technology environments such as Microsoft Azure, Microsoft 365, AWS, or multi-cloud platforms.
• Strong customer-facing communication and stakeholder management skills, including concise and confident updates to senior and executive audiences.
• Good understanding of incident governance, service-level commitments, post-incident reviews, and continual service improvement.
• Calm and structured approach to problem-solving and decision-making.

Culture & Benefits

• Work with globally distributed teams across more than 70 countries.
• Opportunity to grow, explore new possibilities, and build a career in software, cloud, and services.
• Collaborative environment focused on solving real customer and operational challenges.