Associate Client Support Engineer - Trading Support (FIX/EMS)

Location: Manila, Philippines, One Le Grand Tower

Company

hirify.global provides financial data, analytics, and software solutions to investment professionals, including buy-side and sell-side institutions, wealth managers, private equity firms, and corporations.

What you will do

• Provide reactive and proactive level I and II technology support to hirify.global users by phone, email, and remote assistance.
• Resolve installation, connectivity, crashing, slowness, security, and Office Integration issues.
• Monitor team mailboxes and Salesforce Cases, resolve client issues, and escalate when required.
• Support hirify.global EMS and Portware production environments and hosted infrastructure.
• Work on a 24*6 support roster.

Requirements

• Knowledge of networking, computer engineering, and application troubleshooting.
• Fluent English, with the ability to explain complex issues and solutions to internal escalation points.
• Strong analytical, problem-solving, planning, organizational, time-management, and task-management skills.
• Self-motivated, disciplined, and able to read and interpret technical documentation.
• Ability to create technical documentation for fellow team members.

Nice to have

• Hands-on experience with FIX Protocol, EMS/OMS, and other financial software.
• Exposure to Java, Oracle DB, Windows, Linux, Solaris, Citrix, and networking technologies.

Culture & Benefits

• Collaborative team environment with opportunities to contribute to innovation and automation.
• Freedom to develop creative solutions to real-world client and internal efficiency challenges.
• Direct working relationships with major buy-side institutions.
• Exposure to a broad range of trading-support and infrastructure technologies.
• Full-time employment in a 24*6 support operation.