Customer Contact Management Senior Analyst (Spanish Speaker) (Pharma)

Location: Budapest, Hungary; hybrid

Salary: HUF 9,120,000–13,680,000 per year

Company

hirify.global is an R&D-driven, AI-powered biopharma company developing medicines and vaccines to improve people's lives.

What you will do

• Register, classify, and resolve customer inquiries, requests, claims, and returns, driving first-call resolution.
• Own cases by checking claims and returns policies, escalating non-compliant cases, and coordinating investigations with internal and external stakeholders.
• Work with third parties and internal sites to resolve refusals, damage, overage, distribution center errors, and shortages.
• Select resolution processes, manage credit/debit memos and returns/refusals orders, and follow approval workflows and internal controls.
• Monitor operational reports, follow up on open cases, and maintain clear customer communication.
• Support local documentation, Core Model adherence, process standardization, process changes, and system enhancements.

Requirements

• 2–4+ years of experience in customer service, ideally in a pharma environment, with a strong understanding of Order to Cash processes.
• Hands-on experience with Salesforce Service Cloud.
• Strong proficiency in Microsoft Office, especially Excel.
• Strong problem-solving, analytical, and communication skills, with the ability to collaborate across a matrix organization and with multiple stakeholders.
• Self-motivated, detail-oriented, comfortable working under pressure, and open to change.
• Bachelor's degree.
• Excellent written and verbal English and Spanish.

Nice to have

• SAP S/4HANA experience.

Culture & Benefits

• Full-time permanent employment with a hybrid work arrangement; the position provides maternity cover.
• Opportunities for professional growth through promotion or lateral moves, locally or internationally.
• Rewards package and employee benefits.
• Healthcare, prevention, wellness programs, and at least 14 weeks of gender-neutral parental leave.
• Supportive, future-focused workplace recognized for collaboration, adaptability, and workplace excellence.