Communication Administrator

Location: London, England, United Kingdom

Company

hirify.global provides smart mobility, tolling, and traffic and parking violation management services for commercial fleets, rental car companies, consumers, and issuing authorities across multiple countries.

What you will do

• Manage incoming and outgoing correspondence, email inboxes, calls, and client-facing responses within SLA deadlines and applicable business rules.
• Handle multilingual representations and communications, including translation, editing, proofreading, and culturally appropriate responses.
• Prepare evidence packs for formal challenges and maintain accurate case notes, client records, and communication histories.
• Escalate sensitive matters and share updates with customer care managers, stakeholders, vendors, and team members.
• Develop FAQs, SOPs, response templates, website content, communication audits, and process improvements.
• Support onboarding and development through training materials, training sessions, coaching, and feedback.

Requirements

• Minimum High School Diploma, GCSEs, A-levels, or equivalent.
• 1–3 years of relevant experience in customer service, technical help desk, or administrative functions.
• Excellent written and verbal English communication skills, with the ability to explain complex information clearly and professionally.
• Ability to interpret and apply complex legislation and client-specific business rules across multiple issuing authorities.
• Strong organization, time management, prioritization, and deadline-management skills.
• Confidence working across multiple internal and external systems, including Navision, Admin Panel, CSR, Azure, client portals, and document management systems.
• Professional proficiency in Microsoft Word, Outlook, Excel, and Adobe Acrobat.
• Exceptional attention to detail and accuracy when handling legal documentation and data-sensitive communications.
• Collaborative, self-driven, adaptable, and committed to continuous improvement.

Nice to have

• Proficiency in additional European languages such as French, German, Dutch, Spanish, Italian, or Nordic languages.
• Familiarity with CRM systems.

Culture & Benefits

• Work in an international customer care environment supporting 450 issuing organizations across 15 European countries and 22 languages.
• Develop expertise in multi-system navigation, regulatory compliance, GDPR management, and client engagement.
• Collaborate across teams on language-, system-, and process-improvement projects.
• Work according to values centered on accountability, integrity, courage, collaboration, and continuous improvement.
• Participate in the development of automation technologies, including AI-supported processes.

Hiring process

• Applications are submitted through the hirify.global application process.
• Candidate personal data may be retained for up to two years after closure of the recruitment process with explicit consent.