Order Management Support Specialist (German Speaking)

Location: Budapest, Hungary; hybrid work with 50% office and 50% home office

Company

hirify.global operates an international business providing gas-engine services and spare parts.

What you will do

• Manage customer spare-parts orders, returns, transactional orders, and complaints.
• Own on-time shipping for an assigned customer or regional group while reducing processing cycle times and order backlog.
• Coordinate order entry, pricing and discounts, parts availability, warehouse handover, export, import, transport, delivery verification, and shipment tracking.
• Monitor exchange and core-part returns and maintain accurate, complete, and timely order documentation.
• Serve as a customer and internal service-engineering contact, conduct customer reviews, and drive timely complaint resolution.
• Work with Services, Pricing, Planning and Forecasting, Warehouse, Service Engineering, Warranty, Complaints, Billing, and Finance teams; support system and process improvements.

Requirements

• Completed university studies focused on Economics, Logistics, or International Trade.
• Advanced written and spoken German and English.
• Excellent communication skills, including in technical and complex situations.
• Proficiency in Microsoft Office applications, including Outlook and Excel.
• Proactive, customer- and service-oriented approach.
• Flexibility and ability to meet deadlines in a fast-paced environment while managing multiple priorities.
• Ability to work effectively in a team, start independently, and operate with limited supervision.
• Mandatory EHS training and compliance with EHS rules and incident-reporting requirements.

Nice to have

• Relevant experience in customer service, logistics, or international trading.
• First-hand experience with Oracle, SAP, or another ERP system.

Culture & Benefits

• Young, supportive team in a fast-growing international business environment.
• Hybrid schedule with 50% office and 50% home office, plus flexible working hours.
• Learning opportunities, career development support, and free language courses according to business needs.
• Cafeteria package with SZÉP Card, cash option, and nursery and kindergarten support.
• Medicover Spring White Package from the first day of employment, free coffee and tea, and AYCM pass access.
• Accessible campus location in Budapest’s 13th District near Metro Line 3.