Major Incident Analyst

Location: Philippines – Taguig City

Company

hirify.global is a global healthcare company developing science and technology to improve health outcomes.

What you will do

• Receive and process escalations, identify major incidents, and execute the enterprise Major Incident process.
• Coordinate infrastructure and application support teams during incident resolution, including technical bridges, group chats, and internal and business-facing communications.
• Facilitate root cause investigations, track corrective and preventive actions, and support problem investigations.
• Analyze incident trends to identify and eliminate recurring major incidents.
• Maintain accurate major incident and problem investigation data, metrics, and reporting.
• Participate in an on-call rotation and resolve or escalate business and technical issues as appropriate.

Requirements

• Bachelor’s degree in Information Technology or a similar field, or equivalent work experience.
• At least 3 years of relevant experience.
• Ability to coordinate incident resolution across infrastructure and application support teams.
• Ability to identify causes, prevent recurrence, assess technology, and support compliant and cost-effective solutions.

Culture & Benefits

• Career development opportunities with an international healthcare company.
• Access to a workplace recognized for diversity and employee support.
• Equal Opportunity Employer committed to employee diversity.