Technical Support Associate - MyTime Support Fulfillment

Location: Cebu, Philippines

Company

hirify.global's Network Solutions team helps customers manage domains, brands, websites, and digital infrastructure using modern tools and security capabilities.

What you will do

• Diagnose and resolve WordPress, CMS, hosting, application, DNS, SSL, database, and configuration issues.
• Investigate PHP errors, compatibility problems, HTTP errors, redirects, outages, permissions, server responses, and environment configuration.
• Perform website migrations, repairs, updates, configuration changes, and supported work with page builders, forms, integrations, plugins, and themes.
• Review and modify application files, databases, DNS records, SSL settings, and hosting configurations; maintain backups before higher-risk changes.
• Validate fixes and migrations, including functionality, SSL, DNS, redirects, and database connectivity, and escalate issues requiring another technical team.
• Consult customers through tickets, email, phone, and other channels; explain issues, obtain required information or approvals, and document all work.

Requirements

• Regular employee with at least one year of tenure in the current role.
• No HR, QA, or Workforce-related violations within the past six months.
• Good attendance and performance records for the past six months.
• Strong WordPress troubleshooting skills, including plugins, themes, databases, migrations, and performance issues.
• Working knowledge of PHP, HTML, CSS, MySQL, DNS, SSL, FTP/SFTP, and web hosting.
• Strong technical problem-solving and diagnostic skills with hands-on production support experience.
• Excellent communication and customer service skills, including the ability to explain technical issues clearly.
• Highly organized, adaptable, and able to multitask while meeting technical support targets.

Culture & Benefits

• Work-life balance and a culture of diversity, inclusion, and belonging.
• Learning and development opportunities, mentoring, cross-functional exposure, and career growth.
• Competitive HMO benefits with a 200k MBL and two free dependents upon regularization.
• Punctuality bonus, generous vacation policy, and additional employee benefits.
• Affinity groups and opportunities to connect with colleagues globally.