Application Support Engineer (Fintech)

Location: Manila, Philippines; hybrid with office attendance 2 days per week. Mid shift: 3PM–12MN Manila Time.

Company

hirify.global builds fintech software for digital wealth management and financial-market access, supporting clients including Stash, Betterment, SoFi, Webull, and eToro.

What you will do

• Own complex production issues from triage through resolution, escalation, impact analysis, and client communication.
• Participate in major incident response and monitor system performance and availability.
• Manage production access, configuration, and change-management activities.
• Use AI tooling for log analysis, data extraction, issue reproduction, and investigation; build reusable automations and AI assets.
• Validate AI-generated output before it reaches clients, tickets, or production.
• Collaborate with development teams, mentor newer engineers, and maintain runbooks, troubleshooting guides, and knowledge-base articles.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 3+ years of application support experience, preferably in financial services or a trading environment, including 2+ years in a customer-facing role.
• Foundational knowledge of networking, operating systems including Linux and Windows, and databases including MSSQL and/or NoSQL.
• Strong understanding of REST APIs, Google Cloud Platform, and microservices architecture.
• Proficiency in SQL and NoSQL databases, including MSSQL, MongoDB, and Postgres.
• Networking knowledge covering TCP/IP, DNS, and network security concepts.
• Strong scripting abilities in Python and PowerShell.
• Professional experience with AI coding assistants or LLM-based tooling, including breaking problems into workable prompts, iterating on output, and recognizing incorrect results.
• Strong problem-solving, analytical, troubleshooting, customer-service, and technical communication skills.

Nice to have

• Ability to read and modify application code in a compiled language.
• Experience with Claude Code.
• Experience with observability and ticketing platforms such as Datadog, Jira, Zendesk, Confluence, and PagerDuty.
• Familiarity with trading systems, financial markets, and regulatory requirements.

Culture & Benefits

• Hybrid work schedule with partial work-from-home flexibility and flexible working hours.
• 20 days of vacation leave, regular and special non-working holidays, parental leave, and work-life balance support.
• Private medical and dental health insurance and life insurance.
• Training and development budget, annual bonus, and company recognition and rewards.
• Modern city-center office with team lunch-outs, unlimited drinks and snacks.