Support Business Analyst (Investment Banking)

Location: Porto, Portugal — hybrid

Company

hirify.global delivers technology projects and support solutions for business investment banking and financial services operations through its technological hub in Portugal.

What you will do

• Provide Level 1 and Level 2 user support, resolving requests quickly and effectively.
• Analyze profitability calculation figures and application feed issues.
• Improve support documentation and procedures.
• Identify and implement process improvements that increase support efficiency.
• Contribute to internal projects supporting business investment banking operations.

Requirements

• Strong background in IT, Economics, Management, or Finance.
• Proficiency with SQL.
• Functional knowledge of investment banking operations and capital markets.
• Fluent English required.

Nice to have

• Knowledge of SAP Business Objects, JIRA, Power BI, Power Automate, or Power Apps.

Culture & Benefits

• Hybrid work in Porto with remote onboarding.
• Health insurance.
• Personalized training plan with a dedicated training budget.
• Regular feedback to support professional growth.
• Team events every semester, partner discounts, and a culture of proximity and transparency.