Technical Solutions Consultant (AI)

Location: Fully remote

Company

hirify.global provides technology for higher education institutions, helping them manage platforms, integrations, and student-facing systems.

What you will do

• Lead technical discovery with prospects and customers, assess existing systems and constraints, and recommend maintainable architectures.
• Partner with Sales on technical evaluations, demonstrations, feasibility assessments, and technical or security questions.
• Advise on integrations with CRMs, student information systems, identity providers, and other institutional platforms.
• Diagnose selected high-impact issues involving SAML SSO, identity providers, OAuth/OIDC, API authentication, DNS, TLS certificates, and permissions.
• Demonstrate REST APIs, webhooks, and authentication using Postman, cURL, or similar tools, while guiding customer IT and implementation teams.
• Create architecture diagrams, API examples, troubleshooting playbooks, and accurate knowledge sources for AI-assisted customer support and technical workflows.

Requirements

• Experience in a customer-facing technical role in B2B SaaS, such as Solutions Engineer, Technical Consultant, or Implementation Engineer; a prior software engineering or integration background is ideal.
• Hands-on fluency with REST APIs, HTTP, JSON, webhooks, and API authentication, including testing and debugging requests with Postman, cURL, or similar tools.
• Practical understanding of SAML 2.0, SSO, identity providers, OAuth 2.0/OIDC, DNS, and HTTPS/TLS, including configuration and troubleshooting.
• Strong architectural judgement across SaaS platforms, integration patterns, system boundaries, data flows, and security considerations.
• Ability to investigate technical problems independently and determine when to advise, resolve, or escalate.
• Strong communication and consultative skills, including confidence engaging senior IT stakeholders and explaining technical trade-offs to mixed audiences.
• Excellent written and spoken English, with the organisational skills to manage multiple stakeholder needs.
• Experience using AI solutions to improve technical workflows, including maintaining knowledge sources for AI-assisted support or analysing customer conversations, with awareness of related security and data protection considerations.

Nice to have

• Experience with Salesforce, Microsoft Dynamics, HubSpot, or student information systems, particularly in higher education.
• Familiarity with SQL, data mapping, scripting, cloud infrastructure, or enterprise identity platforms such as Microsoft Entra ID or Okta.
• Experience with AI-enabled SaaS products, LLM APIs, or related security and governance considerations.

Culture & Benefits

• Remote-first culture built on trust, autonomy, and work-life balance.
• Competitive salary based on experience, skills, and contribution.
• Private health insurance and wellbeing support covering psychology, nutrition, financial, and legal sessions.
• Home office budget, training, industry conferences, and continuous learning opportunities.
• Collaborative and innovative environment focused on teamwork, continuous improvement, and improving higher education through technology.