Technical Support Engineer (Healthcare AI)

Location: Hybrid model in Tel Aviv-Yafo, Israel; office at 34 HaMasger Street with employee parking.

Company

hirify.global develops healthcare AI solutions that analyze medical images and support clinicians across more than 2,000 medical centers worldwide.

What you will do

• Resolve escalated client issues by phone and email within defined SLAs.
• Filter, prioritize, and escalate complex and high-impact support tickets, coordinating directly with engineering teams.
• Document issue statuses and provide updates to management.
• Develop and maintain standard operating procedures, best practices, and customer service guidelines with the global Support department.
• Enable knowledge transfer across the global Support department.
• Handle proactive alerts and coordinate production incidents, resolving issues independently and communicating with development teams.

Requirements

• 3+ years of experience in technical support.
• Knowledge and experience with SQL.
• Experience navigating complex support scenarios.
• Customer-oriented approach, exceptional interpersonal skills, and excellent analytical and problem-solving abilities.
• Self-starter experience within a startup environment.
• Experience working cross-functionally with Product and Engineering to escalate issues and document expected behavior, current behavior, and reproduction steps.
• Experience working with PagerDuty, Salesforce, and Slack.

Culture & Benefits

• Hybrid work model in Tel Aviv with employee parking.
• Attractive compensation package and benefits.
• Daily breakfasts and lunches prepared by a personal chef, stocked kitchen, and meal card.
• Employee gym plus Pilates, yoga, and functional workout classes.
• Collaborative, transparent, and fun culture.
• Work on healthcare AI technologies intended to improve medical diagnosis and patient outcomes.