Technical Support Team Lead (AI)

Location: Fully in person, 5 days a week from the Tel Aviv office

Company

hirify.global builds web creation and business products, including AI-powered tools used by more than 299 million users worldwide.

What you will do

• Manage the technical support queue, prioritize tickets by urgency and SLAs, and maintain high-touch support quality.
• Use support data, dashboards, KPIs, and metrics to identify bottlenecks and improve workflows and performance.
• Mentor technical experts, support career development, and build team cohesion and ownership.
• Translate user roadblocks and data insights into product improvements and bug priorities with Product and R&D teams.
• Shape the role, propose initiatives, and drive cross-functional projects in a fast-paced organization.

Requirements

• 2+ years leading technical support or customer-facing technical teams, including hands-on queue management, SLA tracking, and improving team output.
• Strong analytical skills and experience using data, dashboards, and metrics to guide decisions and improve performance.
• Ability to define processes, build structure, and own new initiatives in an evolving and flexible environment.
• Exceptional interpersonal skills, including experience mentoring technical experts and building team cohesion.
• Hands-on experience building with Base44 or similar AI app builders such as Lovable, Bolt, or Replit, with the ability to understand user problems from a builder’s perspective.
• High technical curiosity and passion for building and experimenting with modern software.

Nice to have

• Strong understanding of web technologies, client-server architecture, and APIs.
• Experience with browser DevTools and troubleshooting tools such as Postman.

Culture & Benefits

• Full-time role based in a collaborative, high-performing environment.
• Work model is fully in person, five days per week at the Tel Aviv office.
• Equal opportunity workplace where everyone is welcome and supported.