IT Specialist (Cloud)

Location: Ra'anana, Israel; in-person support at the Israel office is required.

Company

hirify.global provides AI-led professional and managed cloud services, including AWS and Salesforce migrations, implementations, and ongoing management.

What you will do

• Provide remote and on-site technical support for global internal users.
• Manage and support macOS and Windows systems, network devices, laptops, mobile devices, and other IT hardware.
• Handle global end-user onboarding and offboarding, including in-person support at the Israel office.
• Administer and secure enterprise applications and services, including SaaS tools.
• Troubleshoot incidents and coordinate resolutions with vendors and partners.
• Maintain IT documentation, procedures, training materials, internal controls, and security compliance.

Requirements

• 5+ years of experience in a technical support role within a medium-sized organization, with a focus on customer service.
• Experience managing laptops, mobile devices, network equipment, and security tools.
• Experience administering Google Workspace.
• Knowledge of network protocols and communication.
• Proficiency supporting both macOS and Windows environments.
• Familiarity with SmartSheet, DocuSign, and Zoom.
• Strong customer service orientation, excellent interpersonal skills, and solid information security knowledge.
• Fluent written and spoken Hebrew and English required.
• Proactive, hands-on, organized, detail-oriented, self-motivated, and comfortable working with international teams and external vendors.

Nice to have

• Experience with OneLogin, Atlassian, or Microsoft 365.
• Knowledge of MDM solutions such as Intune or Kandji.
• Experience with EDR tools such as CrowdStrike.
• Familiarity with Zoom Phone systems.
• PC Technician or similar technical certification.
• AWS Certification.

Culture & Benefits

• Learning and personal development supported by company leaders.
• Competitive salary, bonus incentives, and benefits.
• Flexible hours and mentoring.
• Equal opportunity employment.