HR Service Delivery Assistant Manager

Location: Hybrid role based in Halifax or Leeds, UK, requiring at least two days per week or 40% of working time at an office site.

Salary: £40,824–£45,360 per year

Company

hirify.global is a major UK financial services group transforming its finance business, technology, workplaces, and colleague experience.

What you will do

• Support the delivery and continuous improvement of annual Reward processes and HR service delivery.
• Analyse operational data to identify trends, issues, and opportunities for improvement.
• Review colleague journeys to simplify processes, improve quality, and increase service efficiency.
• Support the shaping, delivery, testing, and embedding of service enhancements and process changes.
• Support governance, controls, and risk activities by monitoring issues and actions and escalating concerns.
• Coordinate activities and provide clear progress updates to collaborators and leaders while sharing knowledge across the team.

Requirements

• Experience of HR processes or services and the ability to support effective service delivery and respond to challenging requirements.
• Ability to analyse data, put it into context, identify trends and opportunities, and support decision-making.
• Understanding of operational risks, controls, and governance, including monitoring issues and escalating concerns appropriately.
• Critical-thinking skills to evaluate information, ask effective questions, and identify evidence-based improvements and solutions.
• Understanding of how people processes connect to the wider colleague experience, with a focus on improving journeys and outcomes.
• Ability to collaborate across teams and build productive working relationships.

Nice to have

• Experience applying established policies, processes, or controls and recognising when exceptions require escalation.
• Experience managing key relationships, expectations, progress updates, risks, and issues.

Culture & Benefits

• Hybrid working with flexibility in office attendance, location, and working patterns through reasonable workplace adjustments.
• Commitment to diversity, equity, inclusion, learning, development, and colleague wellbeing.
• Pension contribution of up to 15%, annual performance-related bonus, and share schemes including free shares.
• Adaptable lifestyle benefits, 28 days’ holiday plus bank holidays, wellbeing initiatives, and generous parental leave.
• Reasonable adjustments are available throughout recruitment; eligible applicants with a disability, long-term health condition, or neurodivergence may receive a guaranteed interview under the Disability Confident Scheme.

Hiring process

• Apply online for Job ID 165388.
• Reasonable adjustments can be requested during the recruitment process.