Customer Experience Partner (Hospital & EMS)

Location: Germany; hybrid workplace with 20% travel, including occasional visits to the Cologne HQ

Company

hirify.global develops lifesaving acute care products and software for EMS, hospital, public safety, and military customers, including AEDs, trauma kits, ventilators, and temperature management solutions.

What you will do

• Act as the primary customer partner for key hospital and EMS customers across Germany.
• Handle customer calls, emails, and enquiries about orders, deliveries, product availability, account support, shipment updates, delays, and resolution timelines.
• Coordinate with Sales, Customer Service, Supply Chain, Logistics, and Finance to provide seamless customer support.
• Prepare monthly customer order reports and commercial performance summaries; maintain accurate customer and sales data in Salesforce.
• Analyze ordering patterns, sales trends, and customer activity to identify improvements, retention opportunities, and revenue growth initiatives.
• Support sales activities, account administration, order management, customer satisfaction initiatives, and compliance with company policies, quality standards, and regulatory requirements.

Requirements

• Fluency in German is required.
• 2–4 years of experience in customer partnering, customer service, sales support, or commercial operations.
• Experience managing customer relationships and supporting commercial sales activities.
• Experience with CRM and ERP systems is required.
• Strong analytical and reporting experience, including proficiency with Microsoft Excel.

Nice to have

• Experience in medical devices, healthcare, hospitals, EMS, or another regulated industry.
• Experience with Salesforce and Oracle.

Culture & Benefits

• Hybrid work arrangement with approximately 20% travel.
• Occasional visits to the company HQ in Cologne.
• Customer-first work focused on improving patient outcomes and delivering high-quality customer service.
• Collaboration across Sales, Customer Service, Supply Chain, Logistics, and Finance teams.