Customer Experience Associate (Assistive Technology)

Location: Hybrid, based in Pittsburgh, Pennsylvania, United States; 3 days remote and 2 days onsite at the Pittsburgh Corporate Headquarters. Onsite days are flexible based on team and business needs. Occasional travel may be required 1–2 times per year.

Company

hirify.global develops assistive communication solutions, and this role supports Rehadapt, a hirify.global company specializing in mounting solutions for assistive technology.

What you will do

• Serve as the dedicated customer service contact for North American customers and partners through phone, email, and Microsoft Teams during North American working hours.
• Prepare quotations, process orders, and support invoicing questions, returns, backorders, credits, refunds, and delivery issues.
• Resolve customer complaints and order, delivery, and invoice issues through to resolution, escalating complex cases when appropriate.
• Document interactions, orders, and cases in the CRM while maintaining data quality and transparency.
• Coordinate customer service operations with Sales, Operations, Finance, North American teams, and the Customer Service team in Germany.
• Identify process improvements and align order management practices with the global Customer Service organization.

Requirements

• Bachelor’s degree or equivalent related experience.
• 3–5 years of experience in Customer Service, Customer Experience, Inside Sales, or operations.
• Ability to work independently, take ownership of issues, and make sound day-to-day decisions without local supervision.
• Strong attention to detail, service excellence, and commitment to achieving results.
• Excellent written and verbal communication skills across functions, locations, and an international organization.
• Excellent problem-resolution skills.
• Fluent English required.
• Ability to work in a hybrid role based in Pittsburgh, PA, including 2 onsite days and collaboration during North American working hours.
• Ability to multitask, work with interruptions, communicate in varied settings, and work independently without a co-located manager or team.

Nice to have

• Experience in AAC, assistive technology, medical devices, or healthcare.

Culture & Benefits

• Flexible hybrid schedule with 3 remote days and 2 onsite days.
• Collaboration with colleagues in Germany and North America, with occasional flexibility in working hours for Europe-based collaboration.
• Work in a mission-driven environment focused on empowering people with disabilities.
• Inclusive culture emphasizing collaboration, individuality, equality of opportunity, and diversity.