Systems Support Engineer (Microsoft)

Location: East Midlands, UK; commutable from Northampton, Milton Keynes, Wellingborough, Kettering, Corby, Rugby, Daventry, Bedford, Towcester, and Market Harborough.

Company

Privately owned and profitable organisation with a growing technical team including machine learning specialists, software developers, and solution architects.

What you will do

• Provide frontline support for Microsoft cloud applications, including administration, mail services, identity, and remote access.
• Administer and troubleshoot the company customer relationship management platform.
• Build and maintain workflows, dashboards, and automations.
• Manage onboarding and offboarding, user accounts, permissions, SaaS tools, and hardware issues.
• Escalate complex issues to the wider technical team and help implement improvements that prevent recurrence.

Requirements

• Around two years or more supporting Microsoft cloud applications in a business environment.
• Experience administering a customer relationship management system, not only using one.
• Experience building a workflow or automation and understanding the business need behind it.
• Ability to communicate with frustrated directors and investigate technical logs.
• Strong organisation, prioritisation, composure under pressure, and proactive problem-solving skills.
• Motivation to grow into low-code scripting, automation, and light development work.

Culture & Benefits

• Permanent position with a very competitive base salary depending on experience.
• Uncapped annual bonus typically paying 5% to 15% of base salary.
• Established and respected technical team within a growing organisation.
• Defined progression path toward configuration, automation, and light development work.
• Varied work rather than a fixed ticket queue.

Hiring process

• Apply with a curriculum vitae through the application link or contact Roheela Khan at hirify.global for a confidential conversation.
• A criminal records check and a credit history check form part of the recruitment process.