IT Support Specialist I

Location: Amsterdam, Netherlands. The role supports employees in the Netherlands both in-office and remotely; the People Experience benefit allows working from pretty much anywhere in the world for 60 days per year.

Company

hirify.global develops a unified cloud commerce platform for retail, e-commerce, hospitality, and golf businesses, connecting online and physical operations, payments, financial solutions, and supplier networks.

What you will do

• Manage employee onboarding and offboarding, including IT equipment provision and repatriation.
• Maintain hardware and software inventory, user access requests, and the IT knowledge base.
• Provide technical support to end users and executive leadership, troubleshoot issues with Level 1 and Level 3 teammates, and deliver technical training.
• Maintain office desks, conferencing rooms, and workplace technology; host large meetings and company events.
• Assist with IT configurations, initiatives, projects, monitoring, maintenance, and office support under guidance.
• Follow SOX and other IT compliance requirements and collaborate with teams across and outside IT.

Requirements

• Associate's degree in IT or a related field.
• 1–3 years of experience in IT Support.
• Good experience with MDM and ticketing systems.
• Proficiency in Mac OS and Windows environments.
• Strong troubleshooting and problem-solving skills with high attention to detail.
• Excellent communication and customer service skills; ability to interact clearly with executive leadership and business stakeholders.
• Ability to work independently and within a team, focus on outcomes, and take ownership of projects and tasks.

Nice to have

• Relevant certifications such as CompTIA A+ or Network+.
• Basic networking knowledge, including VLAN, TCP, DHCP, IP/Mac addresses, switches, and cable management.
• General knowledge of SOX compliance.

Culture & Benefits

• Performance-focused culture with career growth opportunities and the ability to make an impact in a growing team.
• Equity options and contributions to a pension plan.
• Training opportunities, health and wellness credit, and time off to volunteer.
• Employee-led interest groups, networks, social committees, and sponsored sports teams.
• People Experience benefit allowing work from pretty much anywhere in the world for 60 days per year.
• Office space in central Amsterdam and multiple free lunches per week.

Hiring process

• Applications must be submitted directly; unsolicited recruitment agency resumes are not accepted.
• Workplace accommodations are available on request for candidates participating in the selection process.