IT Support Analyst (Cybersecurity)

Location: Amsterdam, Netherlands; hybrid role supporting EMEA employees onsite and remotely

Company

hirify.global develops the NodeZero cybersecurity platform for autonomous penetration testing and security assessment operations.

What you will do

• Provide onsite and remote technical support for hardware, software, account access, network connectivity, conference room and AV equipment, printers, peripherals, and collaboration tools.
• Resolve help desk tickets, manage the ticket queue, document resolutions, and maintain accurate ticket and asset records.
• Support employee onboarding and offboarding, including equipment provisioning, account setup, and device retrieval.
• Perform routine identity and access tasks, including password resets, MFA support, and access requests, escalating complex or policy-sensitive issues.
• Support endpoint imaging, patch verification, asset tracking, device compliance, and access-control practices.
• Follow and improve runbooks and knowledge-base content, escalating unresolved or high-impact issues with clear troubleshooting context.

Requirements

• 2–4 years of experience in IT support, help desk, or IT operations, including foundational end-user support experience.
• Working knowledge of macOS and/or Windows and standard enterprise collaboration software.
• Familiarity with Jira or Jira Service Management.
• Experience managing identity in Okta, Entra, or a similar platform.
• Experience using Jamf, Iru, or Intune.
• Expertise in Google Workspace, Slack, and Zoom.
• Clear communication with technical and non-technical employees, queue prioritization with minimal direction, and sound judgment about resolution versus escalation.
• Ability to support both in-office and remote or distributed employees and switch between in-person and remote troubleshooting.
• Curiosity, integrity, commitment to process improvement, and focus on customer satisfaction.

Nice to have

• Experience supporting hybrid or distributed workforces.
• Experience improving onboarding, offboarding, or endpoint-management processes.
• Relevant certifications such as CompTIA A+, ITIL Foundation, or similar.
• Experience in high-growth SaaS or cybersecurity companies.

Culture & Benefits

• Inclusive, collaborative culture focused on respect, ownership, results, creativity, and continuous learning.
• Hybrid and remote work models vary by role and location; some roles require regular office presence.
• Health, vision, and dental insurance for employees and families.
• Flexible vacation policy, generous parental leave, equity package, and career development opportunities.

Hiring process

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