Onboarding Consultant (Dental Software)

Location: Remote within the United States, with up to 25% travel, often on short notice. Candidates must be authorized to work in the United States without current or future employer sponsorship. hirify.global is not hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico, or other US territories.

Salary: $65,000–$85,000 annual base salary, plus eligibility for a target bonus.

Company

hirify.global provides dental practice management technology and solutions.

What you will do

• Coordinate customer training plans, trainer assignments, knowledge transfer, and superuser and end-user training.
• Conduct Operations and Adoption Analysis, Organization Build Workshops, SmartStarts, planning sessions, validation workshops, and product analysis.
• Work with customers to construct databases, address workflow needs, and support successful adoption of dental software.
• Manage onboarding project tasks, training, post-go-live activities, simultaneous projects, and customer escalations.
• Collaborate with project managers, Sales, Customer Success, trainers, and internal teams on customer onboarding and professional service offerings.
• Identify process improvements and help operationalize new services.

Requirements

• Typically 3–5 years of practice management solution training or management, relevant dental industry experience, or solution consulting experience with software in a SaaS cloud environment.
• Experience with dental software such as Dentrix Ascend, Dentrix Core, Dentrix Enterprise, dental technology, or other relevant software.
• Proficiency with relevant tools, systems, and procedures.
• Advanced planning and organizational skills; strong decision-making, analysis, and problem-solving abilities.
• Ability to understand and present the big picture, uncover business challenges, and architect solutions for customer problems.
• Strong customer-facing and relationship-building skills, with excellent verbal and written communication.
• Understanding of the complexities of working with customers in the Strategic Accounts segment and excellent knowledge of the dental industry and competitive products.
• Must be authorized to work in the United States without current or future employer sponsorship.

Nice to have

• Bachelor’s degree or global equivalent in a related discipline.
• 6+ years of experience with software in a SaaS cloud environment.

Culture & Benefits

• Remote work from within the United States with 20–25% travel and no special physical demands.
• Inclusive, supportive, entrepreneurial environment focused on innovation, collaboration, performance, and professional development.
• Health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, and education support.