Senior Engineering Manager, Forward Deployed Engineering

Location: United States — Remote

Company

hirify.global provides telehealth support solutions that help companies deliver virtual care across specialties in all 50 states.

What you will do

• Own client deployment outcomes, go-live dates, risk reporting, handoffs, and hypercare exits across the portfolio.
• Allocate engineering capacity across client, migration, and platform work, making trade-offs when demand exceeds supply.
• Lead forward deployed engineering pods through their technical architects and build a scalable deployment playbook.
• Drive existing-client migrations to the Partner API in collaboration with implementation, platform engineering, and client teams.
• Own the platform-gap process, ensuring changes are additive or explicitly superseding and do not break live clients.
• Hire, coach, level, and develop FDEs and Deployment Strategists while owning agent adoption, measurement, and human approval of outputs.

Requirements

• 8+ years of software engineering experience, including 3+ years managing engineers through hiring, performance management, leveling, promotions, and team growth.
• Experience leading teams delivering in customer environments, including the ability to explain failed deployments and the resulting changes.
• Experience running customer-facing migrations or re-platforming programs and allocating teams against demand exceeding available capacity.
• Strong technical depth in integrations, including APIs, authentication, webhooks versus polling, idempotency, schema drift, and reconciliation.
• Experience building with AI agents and a clear approach to human-in-the-loop design, evaluation, and confident-error handling.
• Security-first approach to sensitive data, with compliance treated as a design input.
• Experience setting boundaries with customers or sales, including descoping work and explaining timeline trade-offs.
• Evidence of impact beyond the immediate team through tooling, practices, or platform changes.

Nice to have

• Healthcare or another regulated-domain experience; EHR, scheduling, pharmacy, or payments integrations, with FHIR experience as a plus.
• Experience managing managers, leading organizational change, or scaling an FDE, solutions engineering, or professional services function.
• Developer platform experience with SDKs, CLIs, API conventions, and tested documentation.
• Comfort with pre-sales technical conversations.
• BS in Computer Science or Engineering, or equivalent experience.

Culture & Benefits

• Relatively flat organizational structure centered on autonomy, competence, and belonging.
• Medical, dental, and vision plans.
• Flexible Spending Accounts and Health Savings Accounts.
• Flexible PTO, 401(k) with company match, life insurance, and pet insurance.