Lead Research Advisor, Mid-Market (UX Research)

Location: Remote in the United States, with options in Chicago, IL or Austin, TX; travel up to 10% for onsite customer visits. hirify.global cannot currently hire in Montana, Hawaii, Alaska, or Washington DC.

Company

hirify.global develops a UX research SaaS platform used by leading brands to gather in-context insights and improve products and services.

What you will do

• Own a portfolio of mid-market accounts and drive adoption, retention, expansion, and renewal outcomes.
• Train customers on hirify.global functionality and research methodology, supporting wide and deep platform adoption.
• Identify account risks, create mitigation plans, and partner with account teams and leadership to protect renewals.
• Consult on research design, including planning, recruiting, fielding, and analysis, and help customers derive insights from data.
• Collaborate with Research Advisors to execute customer studies and with Sales and Renewal teams to identify expansion opportunities.
• Share customer feedback with Product and other internal teams while tracking KPIs such as renewal rate, check-ins, EBRs, and handoffs.

Requirements

• 2+ years of experience in research or product design, ideally with exposure to Customer Success, agency, or consulting models.
• Proven ability to consult with customers to drive product adoption and maximize customer lifetime value.
• BA/BS in anthropology, sociology, market research, design research, HCI, or a related field, or equivalent work experience.
• Excellent oral and written communication skills, with the ability to balance friendly and professional communication.
• Ability to work collaboratively and independently, including experience collaborating with and mentoring team members.
• Strong critical thinking, creative problem-solving, flexibility, curiosity, empathy, organization, efficiency, and attention to detail.
• Experience with CRM tools such as Salesforce for activity and account tracking.
• Curiosity about human behavior and the ability to understand complex behavioral problems and develop solutions.

Nice to have

• Experience leading complex, high-impact qualitative research engagements across scoping, planning, design, recruiting, fielding, and analysis.

Culture & Benefits

• Remote-first work environment supporting employees from almost anywhere in the United States, subject to location exclusions.
• Competitive compensation with a built-in bonus and equity program.
• Flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401(k) matching, and benefits for employees and dependents.
• Education stipend, remote work stipend, and an emphasis on learning, sharing, transparency, diversity, and inclusion.
• Travel up to 10% is required for onsite customer visits.