Customer Success Coordinator (Childcare & Education)

Location: Melbourne, VIC, Australia; hybrid work with 2–3 days per week in the office and the remainder from home. Full working rights in Australia are required.

Company

hirify.global provides vertical software, embedded payments, and AI-powered capabilities for fitness, recreation, golf and club, field services, laundry, education, and membership-based and service-based industries.

What you will do

• Support customers using the Office platform and help drive retention and customer satisfaction.
• Provide initial responses to incoming tickets and assign them according to complexity and issue type.
• Respond to customer enquiries by phone, chat, and email in line with SLAs.
• Advocate for customer needs, own challenges, and identify ways to prevent recurring issues.
• Handle dissatisfied customers professionally and maintain broad knowledge of products, services, and promotions.
• Support systems improvement initiatives, new technology rollouts, and monitoring of potential system issues.

Requirements

• 1–2 years of previous experience in a customer-facing position.
• Full working rights in Australia.
• Excellent written and verbal English skills, a confident phone manner, and active listening skills.
• Excellent customer service skills, with the ability to resolve customer queries quickly and accurately.
• Ability to multitask, prioritise, and manage time effectively.
• Ability to adapt in a fast-paced and constantly changing environment.
• Self-awareness, willingness to develop new skills, teamwork, a positive outlook, and comfort with ambiguity.

Culture & Benefits

• Values include finding a better way, doing the right thing, speaking directly, winning together, and owning the outcome.
• Global network of colleagues with support, development opportunities, and tools for professional growth.
• Paid parental leave benefit programs.
• Three additional volunteer days through the GiveBackDays program.
• Diversity and inclusion initiatives, including a D&I Council and Global Mentorship Program.
• Free mental health support and flexible working arrangements.

Hiring process

• Submit a resume through the careers portal or an external job board and answer screening questions directly; emailed applications are not accepted.
• Include the word “moonshot” at the top of the message to the Hiring Manager.
• Successful candidates complete background and identity verification checks; video interviews may be recorded. Xplor does not sponsor visas or offer contractor and Employer of Record arrangements for this position.