VP, Service Delivery (Healthcare)

Location: Remote - United States

Salary: $146,500–$156,500 USD annually

Company

hirify.global provides secure, accessible, and actionable healthcare data collaboration solutions for providers, health plans, researchers, and life sciences companies.

What you will do

• Lead regional service delivery operations across multiple markets, sites, Managers, Supervisors, and frontline and Global staff.
• Own regional KPIs including TAT, OTD, quality, productivity, staffing, SLAs, cost, and workflow standardization.
• Partner with Workforce Management, NOC, Training, Implementation, Product, Compliance, Account Management, and Go-To-Market teams.
• Lead continuous improvement, transformation, standardization, automation, and technology-enablement initiatives.
• Design and evolve the service delivery operating model to support growth and scale without linear increases in cost or headcount.
• Manage employee hiring, training, coaching, development, discipline, and termination; review customer service survey results and regional financial reports.

Requirements

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership capabilities, including developing leaders of leaders.
• Fluency in operational KPIs and data-driven decision-making.
• Experience leading compliance-driven, standardized workflows.
• Ability to manage change and scale new processes across diverse teams.
• Strong collaboration skills across cross-functional partners.

Nice to have

• Experience in HIM, ROI, or similar regulated operational environments.
• Experience leading transformation or standardization programs.
• Lean/Six Sigma background.

Culture & Benefits

• Full-time regular employment in a remote United States role.
• Focus on a diverse, inclusive, and high-performance workplace.
• Total rewards are tied to transforming healthcare through data logistics products and services.
• Post-offer health screenings and proof or completion of required vaccinations may apply based on client and state requirements.
• This job is not eligible for employment sponsorship.
• Reasonable accommodations are available for candidates with disabilities.