Developer Support Engineer (SaaS)

Location: Melbourne, Australia, or remote within Australia.

Annual base salary: AUD 100,000–125,000.

Company

hirify.global provides a search and product discovery platform and API used by customers worldwide to deliver fast search experiences across websites and mobile applications.

What you will do

• Handle technical requests through web and email support channels.
• Gather information, troubleshoot issues, and resolve technical obstacles through professional customer conversations.
• Submit product bug reports to Engineering when issues require investigation.
• Partner with Product, Engineering, and Customer Success to develop product expertise and support customer solutions.
• Contribute to internal and external knowledge bases and projects improving support processes and tools.

Requirements

• Strong desire to help people solve problems and explain complex technical concepts to broad audiences.
• Experience with web development, REST APIs, and database management.
• 1–2 years of experience in technical customer support, ideally supporting enterprise SaaS software.
• Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.
• Ability to handle and prioritize a portfolio of tickets at different stages of resolution.
• Excellent spoken and written English skills.
• Ability to work in an on-call rotation.

Nice to have

• Basic familiarity with iOS and Android platforms.
• Experience supporting open-source projects and GitHub communities.
• Experience with Shopify or Magento.

Culture & Benefits

• Remote work is available within Australia for roles listed as remote.
• Flexible workplace model focused on individual impact, contribution, and output.
• Autonomy to choose where and when to work within the applicable role conditions.
• Values include grit, trust, candor, care, and humility.
• Inclusive workplace emphasizing diversity, collaboration, and respect.

Hiring process

• Apply through hirify.global’s careers page; genuine recruitment communication comes from an @hirify.global.com email address.
• hirify.global will not request payments, purchases, or financial details during hiring.