Senior Conversational AI Designer and Content Specialist

Location: Brussels, Belgium; full-time mission with 50% onsite work and telework flexibility.

Company

hirify.global provides consultancy missions in client environments, exposing consultants to conversational AI, GenAI, NLU, voice interaction, analytics, and business transformation initiatives.

What you will do

• Design, configure, and optimize end-to-end chatbot and voice bot conversations, including intents, entities, fallback strategies, happy paths, and edge cases.
• Extend chat journeys into voice by adapting dialogue structure, pacing, turn-taking, voice persona, and tone of voice.
• Structure multilingual content for searchability, reuse, and adaptation across Dutch, French, and English.
• Analyze performance data, conversation logs, and breakdowns to identify root causes and prioritize improvements.
• Test usability, model quality, and GenAI responses before and after development.
• Collaborate with data and AI teams, digital channels squads, peers, and business stakeholders to define guardrails, content guidelines, design patterns, and quality criteria.

Requirements

• At least 3 years of relevant experience, including conversation design for chat and a strong portfolio of technical and GenAI-driven conversational work.
• Understanding of NLU fundamentals, including intents, entities, training data, and human-AI interaction principles for text and voice.
• Native or strong written and oral Dutch and French at B2/C1 level, and English at B1/B2 level are required.
• Strong multilingual writing and content-adaptation skills in Dutch, French, and English.
• Comfort with design and prototyping tools such as Figma, Rasa Studio, and LLM tooling.
• Experience with Agile and Scrum principles.
• Ability to structure and manage content for scalability and reusability.
• Experience testing and evaluating chatbot and voice bot conversations using analytics, conversation logs, and structured feedback.
• Collaborative, analytical, curious, creative, proactive, solution-oriented, and detail-oriented approach, with the ability to work independently, manage change, explain technical decisions, integrate feedback, and support more junior profiles and stakeholders.

Nice to have

• Knowledge of voice interaction design basics, including turn-taking, latency, barge-in, silence, and differences between spoken dialogue and written chat.

Culture & Benefits

• Consultancy work across dynamic client projects and diverse business environments.
• Exposure to evolving technologies, complex transformation initiatives, and multiple stakeholders.
• Opportunities to deepen expertise and accelerate career growth through challenging client engagements.
• Hybrid working model with direct collaboration at the client site and telework flexibility.