Patient Experience Advisor (Healthcare)

Location: Remote work-from-home in the United States; listed remote locations include NY, PA, VA, MA, and NC. Travel up to 25% is required for client engagements.

Base salary: $81,000–$115,000 per year, plus a discretionary bonus or commission and benefits.

Company

hirify.global provides experience measurement, data analytics, insights, technology, and expertise to help organizations improve customer, employee, and patient experiences.

What you will do

• Own day-to-day client relationships and execute patient experience improvement strategies.
• Apply healthcare expertise, analytics, industry best practices, peer benchmarking, and proprietary frameworks to deliver strategic recommendations.
• Coordinate with consulting, marketing, data science, knowledge management, application support, product, technology, and delivery teams.
• Create and adapt toolkits, blogs, case studies, webinars, online communities, and scalable stakeholder insights.
• Coordinate and present regular client performance reviews with the Managing Director.
• Identify client needs, market trends, and opportunities that inform solution development and measurable improvement.

Requirements

• At least 5 years of healthcare experience focused on patient experience improvement.
• In-depth knowledge of Hospital CAHPS (HCAHPS) and Clinician & Group CAHPS (CG-CAHPS) is required.
• Exceptional interpersonal, communication, and presentation skills with a polished executive presence.
• Strong understanding of improvement methodologies, data analytics, and healthcare industry best practices.
• Passion for patient experience, proactive problem-solving, and reliable follow-through.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Bachelor’s degree required.
• Willingness to travel up to 25% for client engagements.

Culture & Benefits

• Remote work-from-home arrangement for U.S.-based roles.
• Collaborative, learning-oriented culture focused on continuous improvement, innovation, ownership, and client partnership.
• Competitive benefits package.
• Eligibility for a discretionary bonus or commission tied to achieved results.
• Reasonable accommodations are available during the hiring process for qualified individuals with disabilities or disabled veterans.