Senior Site Reliability Engineer

Location: Hybrid role with on-site presence on Tuesdays and Thursdays in Louisville, Kentucky, United States.

Company

hirify.global designs, builds, and scales AI-powered solutions and provides cloud, data, development, and artificial intelligence capabilities for scalable products.

What you will do

• Define and operate SLOs, SLIs, and error budgets for restaurant technology systems.
• Build monitoring, alerting, and observability platforms; lead on-call incident response, root-cause analysis, and blameless post-incident reviews.
• Design and manage secure, scalable, highly available AWS architectures with working knowledge of Azure.
• Architect Kubernetes workloads, including EKS and AKS edge deployments in restaurant locations, plus serverless and container-based solutions.
• Develop Terraform infrastructure, GitLab CI/CD pipelines, internal tools, automations, middleware integrations, and AI-assisted scripting and documentation.
• Own reliability across cloud, edge, networking, mobile deployments, and MDM; establish security governance, support device fleets, and mentor engineering teams.

Requirements

• 6+ years of IT infrastructure experience, including 3+ years focused on site reliability engineering, cloud architecture, or platform engineering.
• Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or a related field is desired, or equivalent professional experience.
• Hands-on AWS experience with VPC, EC2, ECS, EKS, Fargate, Lambda, IAM, RDS, and S3; working experience with Microsoft Azure.
• Experience designing scalable, secure, and highly available cloud architectures, primarily on AWS.
• Strong Kubernetes and container orchestration expertise, including EKS, AKS, and edge or distributed deployments.
• Experience with Terraform, GitLab CI/CD, automation scripting using Python, Bash, Go, or equivalent, and internal tooling or API integrations.
• Experience defining and operating against SLOs, SLIs, and error budgets.
• Enterprise networking experience, including switch configuration, VLANs, and troubleshooting, plus familiarity with MDM platforms.
• Knowledge of cloud security practices including IAM strategy, network segmentation, encryption, and secrets management; experience leading incident response and blameless reviews.
• Linux command-line comfort, reliability-first judgment across cloud, edge, networking, and device management, and strong communication, collaboration, technical leadership, and mentoring skills.

Nice to have

• Serverless architecture experience with AWS Lambda, Fargate, API Gateway, and EventBridge.
• DevSecOps tooling experience including SAST, DAST, container scanning, and IaC scanning.
• Familiarity with CIS, NIST, ISO 27001, and SOC 2 security frameworks.
• AWS or Azure certifications.
• Monitoring and observability experience with CloudWatch, Prometheus, Grafana, or SIEM solutions.
• Restaurant, retail, or distributed edge technology experience; AI-assisted development tools for scripting, troubleshooting, and documentation.
• Windows familiarity where restaurant endpoints require it.

Culture & Benefits

• Contractor model with a full-time hybrid schedule and on-call coverage.
• On-site attendance is required in Louisville on Tuesdays and Thursdays.
• Work with Global Reliability Engineering, DevOps, security, and engineering teams.
• Culture emphasizes empowering excellence, collaborative teamwork, respect, transparency, and efficient communication.
• Opportunities to learn quickly, take ownership, and work with modern AI-native technologies.