Associate Director Patient Support Digital & Data Strategy (Immunology)

Location: Upper Gwynedd, Pennsylvania, United States; hybrid with on-site work three days per week. US, Canada, and Puerto Rico residents are eligible to apply.

Salary: $142,400–$224,100 per year, plus potential annual bonus and long-term incentive.

Company

hirify.global develops innovative therapeutics and patient support solutions, with this role focused on immunology and inflammatory bowel disease programs.

What you will do

• Shape end-to-end patient support program data strategy, data design, and ecosystem mapping.
• Drive customer-experience data enablement and lead brand-side CRM decisions.
• Lead HCP portal and digital enrollment strategy, including user experience design and functionality.
• Align Hub, FRM, SP, ISP, nursing processes, and business rules across the ecosystem.
• Support integration, testing, launch readiness, and development of measurement frameworks and dashboards.
• Partner with brand, digital, data, operations, implementation, and vendor stakeholders to identify gaps and recommend ecosystem enhancements.

Requirements

• Bachelor’s degree or equivalent; advanced degree preferred.
• 7+ years of experience in the pharmaceutical, biotechnology, or healthcare industry, including data strategy, CRM, operations, digital, patient support, or related experience.
• Ability to translate business needs into data, measurement, or ecosystem requirements.
• Experience working in matrixed organizations and leading cross-functional initiatives.
• Strong communication, problem-solving, stakeholder-management, strategic-thinking, adaptability, integrity, and ethical judgment.
• Ability to balance business objectives, patient experience, and operational feasibility while operating comfortably in ambiguity.

Nice to have

• Experience with patient support programs, CRM enablement, data design, or measurement frameworks.
• Knowledge of US commercial, legal, regulatory, privacy, and compliance requirements for patient support programs.
• Immunology market experience and familiarity with specialty patient support ecosystems and CRM-enabled engagement journeys.
• Experience with data architecture, ecosystem mapping, measurement design, dashboards, testing, implementation, launch readiness, and lifecycle evolution.
• Experience partnering with digital, analytics, operations, and vendor teams, including business rules and CRM platforms.

Culture & Benefits

• Hybrid work arrangement with three on-site days per week.
• Medical, dental, vision, insurance, retirement benefits including 401(k), paid holidays, vacation, compassionate leave, and sick days.
• Regular employee status; travel requirements are 10%.
• No relocation support and no visa sponsorship.
• Inclusive, collaborative environment focused on patient access, innovation, and cross-functional problem-solving.