Director of IT Service Operations, Pacific (Hospitality)

Location: Sydney, Australia; full working rights in Australia required

Company

Join the Accor Group, an international hospitality ecosystem operating more than 5,500 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries.

What you will do

• Lead, develop, and support a high-performing IT support team and foster a customer-focused service culture.
• Oversee end-to-end IT service operations across the Pacific region, including service levels and employee experience targets.
• Drive continuous improvement through KPI monitoring, automation, and process optimization.
• Manage IT assets, vendors, and service providers for reliable and cost-effective delivery.
• Act as a key stakeholder contact, balancing regional business needs with global standards and contributing to broader technology initiatives.

Requirements

• Minimum 10 years of experience in IT support or service management, including significant experience in senior leadership roles.
• Proven experience building a strong service culture and accountability across diverse, multi-site, or international environments.
• Strong knowledge of ITSM practices, workplace technologies, and asset lifecycle management.
• Analytical and data-driven approach, with experience managing regional budgets and P&L responsibility.
• Excellent communication and stakeholder management skills, including the ability to balance global direction with local business needs.
• Applicants must currently have full working rights in Australia.

Culture & Benefits

• Work within an international hospitality group with a focus on inclusion and responsible hospitality.
• Opportunities to contribute to global technology initiatives and regional service improvements.
• Candidate screening and interviews may take place before the advertisement closing date, and applications may close early.