Product Owner - Business Operations (Amazon Connect)

Location: Remote-MO, United States of America

Salary: $87,700.00–$157,800.00 per year

Company

hirify.global connects people to healthcare services and works to make care more accessible and effective.

What you will do

• Own and prioritize enhancements for contact center platforms from concept through production.
• Gather feedback from operations teams, analyze user requirements and issues, and research industry trends.
• Write user stories and acceptance criteria, manage the backlog, and prioritize and estimate features.
• Collaborate with business stakeholders and technical teams to build modular, reusable solutions and represent business users.
• Simulate and test process improvements, approve features, validate results, and evaluate risks.
• Drive sprint and release plans and communicate product changes to business teams.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, or a related field, or equivalent experience.
• 5+ years of experience in product ownership, product management, project management, or business analysis.
• Deep knowledge of the specified product domain, industry trends, and information technology.
• Hands-on experience with CRM platforms such as Omni/Pega or Salesforce and contact center telephony, including defining requirements, shaping configuration changes, and validating results.
• Strong experience with Amazon Connect and AWS is preferred.

Nice to have

• Experience as a Product Owner, Scrum Master, or Agile Coach.

Culture & Benefits

• Full-time employment with a flexible approach to remote, hybrid, field, or office work schedules.
• Health insurance, 401(k), stock purchase plans, tuition reimbursement, paid time off, and holidays.
• Pay is adjusted according to skills, experience, education, job-related factors, and full-time or part-time status; additional incentives may apply.
• Equal opportunity employment with consideration for qualified applicants with arrest or conviction records in accordance with applicable laws.