Implementation Manager (Healthcare)

Location: Memphis, Tennessee, United States; at least 90% of the position is office-based, with some time required in the distribution center and approximately 10% travel to hirify.global facilities and/or client sites.

Company

hirify.global delivers commercialization services, products, and solutions for the life sciences industry, supporting biotech and pharmaceutical clients and the patients who rely on their therapies.

What you will do

• Lead new product launches, client implementations, departures, and selected new service offerings.
• Develop and maintain launch timelines, milestones, dependencies, status reports, work plans, and communications.
• Coordinate cross-functional teams, facilitate meetings, manage client expectations, and serve as the client advocate.
• Identify, document, escalate, and resolve risks, issues, and scope changes while coordinating corrective actions through launch day.
• Set up products in applicable business systems and maintain accurate project, reporting, and document-management records.
• Provide client coverage, account-management support, and timely resolution of launch and implementation inquiries.

Requirements

• Proficiency with Microsoft Excel, Word, PowerPoint, Outlook, Teams, project-tracking tools, and the ability to learn company software.
• An undergraduate degree in business administration, project management, supply chain, healthcare administration, education, or a related field is preferred.
• Two or more years of customer service, account management, implementation, or project coordination experience are preferred.
• Strong written, verbal, interpersonal, listening, organizational, project-management, problem-solving, and detail-oriented skills.
• Ability to work independently and with management on key client issues, handle several assignments simultaneously, maintain confidentiality, and produce timely reports.
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and respond effectively to unplanned events.
• Ability to write reports and business correspondence, present information, and respond to questions from managers, clients, customers, and the public.
• Ability to work primarily at a computer, using Microsoft Office and internal business applications and reporting systems.

Nice to have

• Previous project-management experience is strongly preferred.
• Experience in pharmaceutical commercialization, healthcare distribution, third-party logistics, or another regulated environment.

Culture & Benefits

• Full-time employment with a patient-minded, client-focused, action-oriented, collaborative, and inclusive culture.
• Work is primarily office-based, with distribution-center duties and approximately 10% travel.
• Occasional work outside standard business hours may be required for critical product-introduction milestones or issue resolution.
• Competitive salaries and benefits are offered; compensation depends on experience, qualifications, skills, and geographic location.
• Reasonable accommodations are available during the employment and hiring process for qualified individuals with disabilities.