Facilities Operations Specialist - Customer Engagement

Location: On site in College Station, Texas, United States. Daily duties must be performed on site; evening, weekend, and holiday shifts or emergency call coverage may be required.

Company

Texas A&M University System, through Texas A&M University’s Facility Management department, supports facilities services for the College of Arts & Sciences.

What you will do

• Serve as the primary facilities liaison for the College of Arts & Sciences, receiving questions and requests and routing them to Facilities Management staff or contracted maintenance, custodial, and landscape vendors.
• Track requests through resolution, communicate service updates and interruptions, and answer questions about contracted service scope, levels, and processes.
• Conduct regular site visits and walk-through inspections of buildings and grounds, meet with occupants and Facility Coordinators, and verify service expectations.
• Review KPI reports and service data to identify trends, recurring issues, and opportunities to improve service delivery.
• Develop communication plans, prepare presentations and informational materials, and support facilities and emergency communications.
• Assist with Building Emergency Action Plans and refer construction, renovation, and space-change requests to the appropriate university staff; project management and coordination are excluded.

Requirements

• Bachelor’s degree in an applicable field or an equivalent combination of education and experience.
• Four years of facilities operations or related experience, including operations and maintenance, project management, or space and event management experience.
• Excellent customer service, verbal and written communication, professional interaction, multitasking, teamwork, and conflict resolution skills.
• Knowledge of word-processing and spreadsheet applications.
• Ability to respond promptly to on-site emergency calls.
• Ability to lift and move heavy objects and climb stairs and ladders.
• Ability to maintain the security and integrity of critical infrastructure and comply with applicable state and federal laws, codes, university regulations, and safety requirements.
• This is a security-sensitive position requiring a criminal history investigation and verification of credentials and other required information.

Nice to have

• Familiarity with CMMS software, including AggieWorks and AiM.
• Ability to read and understand 3D models, 2D CAD drawings, older blueprints, and facility or project specifications.
• Familiarity with Archibus.
• Experience with higher education facilities management.

Culture & Benefits

• Full-time staff employment within Texas A&M University’s Facility Management department.
• Work is performed on site in College Station, Texas.
• Compensation is commensurate with the selected hire’s experience.
• Evening, weekend, and holiday shift coverage or emergency call duty may be required.
• Work must be performed safely and in compliance with System and University safety requirements.

Hiring process

• A cover letter and resume are strongly recommended and may be uploaded in the CV/Resume section.
• Employment is contingent on completion of the criminal history check and institutional verification procedures.