Service Coordinator II

Location: Sussex, WI, United States; onsite

Company

hirify.global develops solutions that protect homes, strengthen businesses, and support a more resilient, efficient, and sustainable energy future.

What you will do

• Serve as the primary customer contact, triage service requests, and ensure prompt resolution.
• Create and manage service jobs, coordinate field technician schedules, and arrange preventative maintenance and repair services.
• Maintain customer, account, equipment transfer, contract, renewal, and work-order records in electronic systems and customer portals.
• Track jobs from initiation through completion, escalate issues, and review completed work for billing readiness and invoicing.
• Coordinate with credit, technical billing, and service operations teams to resolve account issues and maintain operational continuity.
• Participate in department meetings, provide cross-functional support, join the location-required rotating on-call team, and cross-train Service Coordinator I team members.

Requirements

• High school diploma or GED.
• At least 2 years of administrative experience in a service-related business.
• At least 2 years of experience scheduling field technicians and/or in customer service.
• Computer literacy, including working knowledge of Microsoft Office applications such as Outlook, Word, and Excel.
• General knowledge of service parts and the service industry, including basic mechanical and technical aptitude.
• Time-management and prioritization skills, proven interpersonal skills with internal and external customers, and the ability to work as a team player.
• Ability to handle high-pressure situations and perform basic math involving percentages, multipliers, sales tax, and parts-order totals.

Nice to have

• Associate or bachelor's degree in a related field.
• Four years of administrative experience in a service-related business and four years of field-technician scheduling and/or customer-service experience.
• Working knowledge of business enterprise systems such as FieldServio or SAP.
• Proficiency in schematic and service documentation.

Culture & Benefits

• Full-time work in an onsite office environment.
• Rotating on-call participation is required for emergency service requests as determined by the location.
• The role includes frequent computer-based work, periods of sitting, standing and walking, and occasional lifting of up to 25 pounds.
• Equal opportunity employment is provided without regard to legally protected characteristics.