Associate Relationship Manager - Midlands (Fintech)

Location: Birmingham, United Kingdom; remote workplace type. Flexible and hybrid working options are also available.

Company

hirify.global is a UK fintech focused on providing relationship banking, lending, current accounts, savings, asset finance, and working capital facilities to established SME customers.

What you will do

• Manage a portfolio of SME customers, build trusted relationships, understand their businesses, and deliver strong customer service.
• Deliver lending, deposit acquisition, and new-customer targets while identifying customer needs and recommending relevant products and services.
• Develop networks with SME advisers and local business communities to generate opportunities and support customers with external advice.
• Complete portfolio risk activities, use customer data and internal systems to identify signs of client stress, and take proactive action.
• Support a Senior Relationship Manager and the wider team through new-business campaigns, events, prospect engagement, and appropriate cold calling.
• Maintain accurate CRM records and collaborate with internal stakeholders to resolve customer issues efficiently.

Requirements

• Some B2B sales, account management, and/or SME banking experience, with a clear interest in developing a career in SME relationship banking.
• Practical understanding of customer service, sales activity, and account management disciplines, ideally in a B2B, financial services, or relationship-led environment.
• Confidence engaging customers, prospects, and SME advisers in person, by video call, and by phone; asking effective questions and following up consistently.
• Good organisation and attention to detail, with the ability to manage customer information, portfolio tasks, and follow-up actions accurately and quickly.
• Confidence using systems, CRM tools, and data to manage activity, track progress, and support customer and risk outcomes.
• Curiosity, proactivity, resilience, willingness to learn, and ownership of outcomes.
• Strong communication skills and the ability to build credibility with customers, advisers, colleagues, and stakeholders.
• Alignment with Allica’s values, including judgement, integrity, and energy.

Nice to have

• Experience with commercial lending and analysing financial accounts.
• Experience using AI tools in a business environment.

Culture & Benefits

• Full onboarding support, continued development, formal training, and on-the-job coaching.
• Flexible and hybrid working options.
• Pension contributions, private health cover, life assurance, and a discretionary bonus scheme.
• Family-friendly policies, including enhanced maternity and paternity leave.
• Regular social activities and an inclusive environment supporting diverse experiences and backgrounds.