Customer Success Lead (AI SaaS)

Location: San Francisco, United States; onsite

Salary: USD 188,000–282,000 per year, plus variable compensation

Company

hirify.global is an AI-native SaaS business planning and performance management platform that connects people, data, and processes for real-time strategic planning. Founded in 2019, hirify.global has more than 600 employees and serves enterprise customers globally.

What you will do

• Lead, coach, and support Customer Success Managers across North America.
• Partner with Sales, Professional Services, Partners, and Product to align customer strategies and improve the customer experience.
• Support implementations and drive strong adoption and long-term customer value.
• Build trusted relationships with customer executives and sponsors, driving advocacy, satisfaction, renewals, and expansion.
• Define and track team and account KPIs, manage the customer journey from onboarding through renewals, and navigate escalations.
• Contribute to customer events, content, best-practice sharing, product feedback, roadmap discussions, and customer experience improvements.

Requirements

• Experience leading, mentoring, and empowering customer-facing teams.
• Proven ability to engage senior stakeholders and build trusted, long-term executive partnerships.
• Strong communication and presentation skills, including the ability to simplify complex solutions for executives.
• Strategic and analytical approach to setting goals, measuring progress, and improving customer outcomes.
• Experience implementing SaaS platforms across organizations and driving long-term adoption.
• Adaptability and resilience in a fast-paced, high-growth environment with evolving priorities.
• Curiosity, creativity, collaboration, and a strategic approach to customer challenges and cross-functional work.

Culture & Benefits

• Values include customer empathy, teamwork, ambition, action-oriented execution, openness to feedback, and humility.
• Stock options and variable compensation.
• Medical, dental, and vision coverage, 401(k), and paid time off.
• Onsite work in a San Francisco office, with offices also available in New York, Austin, and Toronto.
• High-end equipment based on stock and availability, plus one company offsite each year.