Application Service Team Lead (Microsoft)

Location: Fully onsite at St. Marys Regional Hospital, Grand Junction, Colorado, United States. Schedule: Monday–Friday, 7:30 AM–4:00 PM or 8:30 AM–5:00 PM; rotating and prolonged shifts of up to 12 hours may be required.

Hourly range: $44.36–$69.85, depending on experience.

Company

hirify.global provides healthcare services and supports clinical and operational teams through enterprise information systems.

What you will do

• Provide onsite analysis, diagnosis, and resolution for complex issues involving computers, networks, IP phones, wireless systems, printers, scanners, operating systems, applications, and video conferencing.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, hardware, and software.
• Resolve and document service desk incidents and requests within approved Operational Level Agreements and Service Level Agreements.
• Participate in complex projects, communicate project status and barriers to stakeholders, and assist other teams with issue resolution.
• Create and maintain support documentation and implement enterprise hardware and software security policies.
• Contribute to enterprise standards, processes, procedures, and annual equipment-refresh and growth budget planning.

Requirements

• Demonstrated customer service skills and the ability to handle difficult customers with professionalism, courtesy, patience, and respect.
• Strong research, organizational, analytical, communication, and user-training skills.
• Ability to diagnose and resolve technical issues of varying complexity and solve complex, multidisciplinary problems sensitively.
• Thorough understanding of hardware, software, networks, systems, and Microsoft products.
• Ability to explain technical instructions clearly to users and colleagues with different levels of technical expertise.
• Ability to work effectively in a team environment, communicate with peers, and share knowledge.
• Ability to support, transport, push, or pull IT equipment; climb stairs or ladders; and work while bending or kneeling.

Nice to have

• Bachelor’s degree in computer science or a related field and/or equivalent work experience.
• CompTIA A+, CompTIA Network+, Microsoft Certified Technology Specialist, Microsoft Certified IT Professional, or Microsoft Certified Desktop Support Technician certification.
• 6+ years of desktop operations experience in a CFS support role or equivalent.

Culture & Benefits

• Full-time schedule with 40 scheduled hours per week.
• Comprehensive benefits package supporting health, security, well-being, connection, and engagement.
• Role follows hirify.global’s mission, values, service behavior standards, security policies, and confidentiality expectations.
• Outside employment or activities must not interfere with responsibilities or create a conflict of interest.