Group Product Manager, Digital Customer Experience

Location: Hybrid or in-person in Acton, MA, with San Diego, CA also listed; preferred location is near Acton, MA. Travel is estimated at less than 25%.

Annual base salary for U.S.-based positions: $166,700–$250,025, with possible incentive compensation.

Company

hirify.global is a medical device company developing the Omnipod insulin management platform and digital products to simplify diabetes care.

What you will do

• Lead teams through customer, commercial, and technical validation and translate findings into business cases, roadmaps, and global platform execution plans.
• Define and lead the integrated website product roadmap across customer journeys, web capabilities, content, platforms, and global markets.
• Own the full product lifecycle, including feature prioritization, release planning, market launches, sustaining activities, and technical debt retirement.
• Establish website outcomes and KPIs covering traffic quality, engagement, conversion, task completion, self-service adoption, accessibility, performance, and customer satisfaction.
• Partner with UX, content, marketing, analytics, engineering, IT, privacy, legal, regulatory, architecture, and agency teams to deliver compliant, scalable, accessible, high-performing experiences.
• Own and prioritize the website backlog while balancing customer capabilities, campaigns, platform modernization, security, accessibility, performance, and technical debt.

Requirements

• 8+ years of product management experience, including 5+ years directly leading customer-facing websites, web platforms, portals, or digital experience products.
• Bachelor’s degree in engineering, life sciences, business, or a related field.
• Experience developing and commercializing digital products and leading end-to-end product management.
• Deep experience with customer-facing websites and web products, including content management systems, web analytics, GEO, accessibility, experimentation, personalization, and conversion optimization.
• Strong knowledge of responsive web experiences, information architecture, customer journey design, content operations, performance optimization, and web governance.
• Knowledge of IT systems development and familiarity with web and CRM platforms.
• Ability to translate business cases into roadmaps informed by technical constraints and balance technical and business outcomes.
• Experience guiding high-performance teams and driving accountability, strategy, empowerment, customer centricity, and cross-functional collaboration.

Nice to have

• Experience supporting global or localized websites in a regulated industry.
• Diabetes experience or knowledge.

Culture & Benefits

• Mission-driven work focused on simplifying life for people with diabetes.
• Collaborative, forward-thinking environment with cross-functional and global product teams.
• Medical, dental, and vision insurance.
• 401(k) with company match, paid time off, and employee wellness programs.
• The role is full time and may include incentive compensation.

Hiring process

• The posting remains open until the position is filled.
• Apply online through the hirify.global Careers site.