Credit Operations/Originations SME/Analyst (Fintech)

Location: Bogota — remote; Barranquilla — onsite

Company

Technology and business process services across artificial intelligence, automation, cloud engineering, advanced analytics, and digital transformation.

What you will do

• Support credit operations across loan origination, underwriting workflows, credit decisioning, credit risk, and collections.
• Manage multiple B2B client accounts, competing priorities, and operational cases through resolution.
• Investigate incidents, document findings, coordinate escalations, and work with engineering and internal teams.
• Track Jira or similar support tickets and provide clear progress updates.
• Support credit reporting agency integrations, APIs, system configurations, and basic log-based troubleshooting.
• Meet with client subject matter experts, clarify requirements, align priorities, and maintain resolution reports.

Requirements

• At least two years of experience in credit operations, lending support, or a related financial services role.
• Experience with loan origination, underwriting, credit risk, credit processes, and decisioning workflows.
• Experience supporting B2B clients and managing multiple accounts or concurrent operational cases.
• Ability to investigate issues, manage escalations, and follow through on resolution.
• Experience with Jira or similar ticketing platforms.
• Functional understanding of APIs and system integrations; ability to read system logs and understand basic scripting or coding logic.
• English proficiency at B2 level or above, written and spoken.
• Fluency in Spanish.
• Strong analytical, organizational, and communication skills with close attention to detail.

Nice to have

• Experience with credit reporting agency integrations and collections processes.
• Familiarity with Postman, virtual desktop infrastructure, and system configuration logs.
• Experience working directly with engineering teams to resolve client issues.

Culture & Benefits

• Full-time role supporting a banking and credit client.
• Remote work when based in Bogota; onsite work when based in Barranquilla.
• Client communication is conducted in English, with internal coordination in Spanish.