Local Support Specialist (TravelTech)

Location: Remote in Argentina, Colombia, Peru, Mexico, or Ecuador

Company

hirify.global is an international travel-tech company providing services for B2B travel partners.

What you will do

• Take calls, provide initial advice, and give regular updates to B2B partners in Spanish and English.
• Manage incoming tickets, escalations, booking modifications, and relocations with attention to detail and urgency.
• Communicate transparently and work toward high partner satisfaction.
• Coordinate with other departments and account managers to resolve issues and manage expectations.
• Document work and partner interactions accurately in the CRM system.
• Proactively identify and prevent recurring issues.

Requirements

• Advanced Spanish and English, with fluent spoken and written communication.
• Proactive, result-oriented approach with the ability to anticipate partner needs.
• Ability to handle multiple tasks, stressful situations, and urgent issues calmly and professionally.
• Empathetic communication skills and an ability to work toward the best solution for customers.
• Ability to quickly learn new tools, systems, and processes.

Nice to have

• Experience in travel, concierge agencies, TMCs, DMCs, or tour operators.

Culture & Benefits

• Remote work from home.
• Base payment plus a monthly bonus.
• Seminars, trainings, and conferences for learning and development.
• Corporate discounts on hotels and other services.
• Young and energetic specialist team with opportunities to develop professional skills through ambitious tasks.

Hiring process

• CV review after application.
• HR meeting, a one-minute internet speed test, and a hiring manager meeting.
• Interview results followed by an offer.